Since RL commitments took on of our WoW instance group out last summer for a bit, the rest of us have been spending time in Middle Earth. Now that those RL commitments have slackened, our fifth is anxious to return to WoW, timed conveniently to coincide with the launch of the Cataclysm expansion.
The break has been good to restore interest in the game and I’ve literally not logged in for almost five months. A few weeks ago I thought I’d better at least get patched up with the mega pre-Cata patch only to find I didn’t have enough hard drive space to download the entire patch.
Well, I’ve been putting off upgrading my ancient drives for some time now, so it was a convenient excuse to do some upgrades and clean installs. More on that in a subsequent post. Suffice it to say, new drive and OS installed and I was on my way this weekend to doing a fresh install of WoW.
Overall the installation went well. While I was on Battle.net getting the fresh download of the client, I thought I’d take advantage of the Cataclysm pre-order digital download to avoid the inevitable launch day madness.
It seemed simple enough:
I like the idea of having the expansion pre-installed and ready to go. What foresight, what efficiency.
Then I attempted to actually purchase the upgrade.
Several more tries yielded the same thing. A quick Google search indicated I’m not the only one in the universe having similar troubles. Aside from some dubious witch doctor like suggestions involving the sacrifice of small animals or the veneration of false idols, most suggested “contact customer support.”
Contact them I did. I was reasonably surprised to get a timely confirmation of my ticket and a quick and happy (and not terribly helpful) follow up email.
Thank you for emailing Blizzard Entertainment. My name is **** and I will be the Customer Services Representative handling this issue for you. Please reply directly to this email so that I may continue to assist you should you have any further questions or need any more information.
The Cataclysm Pre-sale is a digital download sale that allows players to Pre-order Cataclysm now, and be ready to play as soon as the game is officially released. By upgrading now, you can download all the game data before hand and be ready to go on launch night.
That being said, we are experiencing unusually high volumes of players purchasing the online pre-order for The Cataclysm which is, regrettably, causing issues with the site as far as being able to upgrade. Be advised that we are currently working to resolve this issue and we thank you for your patience regarding this matter.
More information can be found on our Cataclysm Pre-sale website: http://us.battle.net/en/info/presale. From there you can Pre-order Cataclysm and recieve special discounts on upgrading your World of Warcraft accounts. Once you have upgraded to Cataclysm, and logged in and out of the game client, the pre-download stage will begin, and you will be on your way to playing World of Warcraft: Cataclysm!
I tried again Sunday afternoon to no avail. I’ve got to say, I’ve been a little underwhelmed with the whole battle.net experience so far. First the whole “email is your login” issue, then the RealID(tm) kerfuffle and now this. Not that Blizzard has been entirely flawless in its back office implementation in the past, but this one seems like it would have been a bit more predictable. And, the longer it goes on, the worse the problem becomes as more people will be taxing battle.net the closer we get to launch.
No real option but to wait for a fix and/or grapple with a retailer as a last ditch (I hope not). Anyone else had similar problems or is it simply the magnetic steel plate in my head causing the transaction to bork out?