So as my loyal reader (/wave spouse) may recall, a while ago I sent back (RMA’d) my long ago and now not so shiny or new 19″ LCD monitor for a second time. An interesting factoid I left out of my original post: the nice customer service person I spoke with explicitly instructed me not to include any of the cables, software or other materials that came with the monitor. It sounded odd, so I asked a few more times and repeated it for confirmation. Yup. Don’t send the stuff. Ok. You sure? Yup. Don’t send the stuff. Ok. Just to be on the safe side though, I did take the opportunity to include some digital photos of the phenomenon I was experiencing to aid whomever might be looking into my monitor’s problem.
The first RMA round went so quickly that I was lulled into a sense of perhaps false complacency that Viewsonic’s vaunted customer service might actually deliver value when it mattered most. Unfortunately, the final answer to that question is, as of this writing, still unanswered as we enter “WEEK 4: Monitor Held Hostage.” FYI, Ted Koppel has not yet indicated whether he will begin following this story.
I can only assume at this point that my deepest fears have been realized. Namely, that because I did not include the software, cabling and miscellaney in the returned box, my monitor is stuck in RMA limbo for want of a “complete return package inventory” (not a real term, I just made that up). Or, all was well until I violated the unwritten law by including the pictures of the problem with the monitor, hopelessly offending and alienating the tech person evaluating my ticket by insulting their diagnostic prowess thus insuring an Ark of the Covenant like fate for my defunct monitor in the bowels of Viewsonic Service and Repair. I’m sure its one, or more likely, both of these things that has resulted in my monitors continued bondage.
Of course, I’m not going to call them. That’s just what they’d want me to do… We’ll see who blinks first.